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Aged & Disabled Waiver

The Aged and Disabled Waiver (ADW) Program is a long-term care alternative providing services designed to support and assist individuals who are aged or have disabilities. Locations for services include members' homes and communities where they reside, work and perform daily activities as opposed to in a nursing facility. The objective of this program is to promote choice, independence, participant-direction, respect, and dignity by providing person-centered services. The WV ADW Program is a federally approved program operated in WV by the Bureau for Medical Services (BMS), which contracts with Acentra Health as the Utilization Management Contractor (UMC).

The Bureau of Senior Services is responsible for the day-to-day operations and oversight of the ADW Program. As the UMC, Acentra Health is responsible for conducting initial and re-evaluation medical eligibility assessments, maintaining analyzing and providing program enrollment data and supporting the program’s processes through the comprehensive, web-based CareConnection© system. Acentra Health also reviews and determines prior authorization decisions for requested services.

ADW CareConnection©

Acentra provides a comprehensive CareConnection© system for data collection and submission. The system accommodates various user roles and even supports work performed by other BMS contractors.

  • A&D Waiver CareConnection© Web User Manual
  • A&D Waiver CareConnection© Provider Registration Form
  • A&D Waiver CareConnection© Web User Request Form
  • A&D Waiver Utilization Contractor Provider Manual
  • A&D Waiver MNER Training 2020
Aged and Disabled Waiver Contact Information

Phone: 844.723.7811
Fax: 866.212.5053
General Email: WVADWaiver@acentra.com
Additional Information for PAS: ADWDocumentation@acentra.com

Additional Resources

Bureau for Medical Services

350 Capitol Street
Charleston, WV 25301

dashicons-phone (304) 558-1700
dashicons-phone Fax: (304) 558-4398

dashicons-admin-site-alt3 http://www.dhhr.wv.gov/

Bureau of Senior Services – Operating Agency

1900 Kanawha Blvd., East
Charleston, WV 25305

dashicons-phone (304) 558-2241

dashicons-admin-site-alt3 http://www.wvseniorservices.gov/

Fiscal Employer Agent (Personal Options)

PALCO

dashicons-phone 866-710-0456
West Virginia - PALCO (palcofirst.com)

Claims Processing

Molina Medicaid Solutions

dashicons-phone For Providers: (888) 483-0793
dashicons-phone For Members: (304) 343-3380
dashicons-phone Fax: (304) 348-3380

dashicons-admin-site-alt3 https://www.wvmmis.com/

West Virginia Protective Services

dashicons-phone (800) 352-6513

dashicons-admin-site-alt3 http://www.dhhr.wv.gov/

WV CARES

dashicons-phone (304) 558-2018

dashicons-admin-site-alt3 https://www.wvdhhr.org/

WV CARES Helpful Tips

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Contact Us

1007 Bullitt Street, Suite 200 Charleston, WV 25301

P: (304) 343-9663
Toll Free: (800) 461-0655
F: (866) 473-2354

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