Socially Necessary Services

The Bureau for Social Services (BSS) of the West Virginia Department of Human Services (WV DoHS), Aetna Better Health of WV, and Acentra Health coordinate a system to authorize services in child welfare cases called the Socially Necessary Services Program.

Socially necessary services improve relationships and social functioning, with the goal of preserving the individual's tenure in the community or the integrity of the family or social system. Socially necessary services are interventions designed to maintain or establish safety, permanency, and well-being for the BSS populations of focus, including child protective and youth services.

Socially Necessary Services - Provider Enrollment Registration

Providers must be enrolled with the Bureau for Social Services(BSS) to provide socially necessary services and those out-of-state providers with contracts with BSS are required to submit data to Acentra Health to receive prior authorization for services. Before providers can submit data via the Atrezzo website, providers must register with Acentra Health. To register, contact WV_BH_SNS@acentra.com or call Acentra Health at 304.343.9663. or Toll Free 800-461-9371

Upcoming Training Opportunities

Acentra Health is hosting a virtual, one-hour informational session for kinship, foster, and adoptive families about “Expense Reimbursement, Transportation, and Related Supports” on November 19, at 10 a.m., and repeated on November 20, at 6 p.m. Representatives from Aetna and Modivcare will also share resources during the session.

Family Informational Session on November 19 and 20

There is no cost to attend, but pre-registration is required:

  • Register for the November 19 session here
  • Register for the November 20 session here