Behavioral Health Services
Registration
All requests for Behavioral Health Services will be submitted Direct Data Entry (DDE) at https://portal.kepro.com.
No request for services will be faxed or authorized telephonically.
All providers of WVCHIP services will have to register for this service whether previously registered or not. Please utilize WVCHIP in your name, for example: Organization name Prestera WVCHIP and the NPI you are registered with for these Services.
Behavioral Health Resource Documents
Transition to Atrezzo Webinar
Submission Documents
- How to Add Additional Clinical Documentation - Quick Reference Guide FINAL 1.9.2024
- How to View a Determination Letter - Quick Reference Guide FINAL 1.9.2025
- How to Complete a Saved Request - Quick Reference Guide FINAL 1.9.2024
- ANG Job Aid - Adding a Temporary Consumer FINAL 3.15.2024
- How to Add Additional Providers - Provider Admin Quick Reference Guide FINAL 1.9.2024
- Atrezzo Portal MultiFactor Registration and Login Process - Current External Users FINAL 4.5.2024
Instructional Videos
Behavioral Health Services - Provider Enrollment Registration
- Provider Portal Registration Overview FINAL 4.5.2024
- How to Add Chrome Browser - Quick Reference Guide FINAL 1.9.2024
- Atrezzo Portal MultiFactor Registration and Login Process - New External Users FINAL 4.5.2024
- How to Add a User - Quick Reference Guide FINAL 1.23.2024
- How to Update User Profile - Quick Reference Guide FINAL 1.10.2024
- How to Reset Password or Unlock Account - Quick Reference Guide FINAL 1.10.2024
- Provider ADMIN Registration Training Video
- Provider ADMIN - ADD and MANAGE Users Accounts Training Video
- WV MEDICAID & WVCHIP BEHAVIORAL HEALTH MCL UPDATED 4.8.2025
Acentra Health has added a new fax line that imports directly into the behavioral health prior authorization system, Atrezzo.
| FAX NUMBER | Usage |
| 1-800-269-0234 *NEW* | Behavioral Health and Foster Care documents for prior authorization cases:
|
| 1-866-473-2354 (Existing fax) |
|
Applied Behavioral Analysis (ABA)
WVCHIP Policy, Coding Guides, and Training Standards
- WVCHIP ABA Policy
- WVCHIP Allowable Services and Coding Guide
- WVCHIP Minimum Training Standards: Front Line ABA Staff
WVCHIP Prior Authorization Supplemental Documents